Important!
■About the VistaQuest products
The VistaQuest products are toy digital cameras, not high-performance digital cameras.
We hope you enjoy the VQ world.
■About Operating Systems
Any operating systems are supported as long as they can read a SD memory card.
■About External Storage Oeprating Systems
| Windows | All models are supported by 2000/XP/Vista/7 |
|---|---|
| Mac | Except VQ5010J, all models are supported by OS X ※Our product tests found that VQ7024J was supported by Intel and １Ghz PowerPC G4 processor but not by 1.25Ghz PowerPC G4 processor. |
■Inserting & Removing an SD
The camera must be power off before plugging the SD card out.
Power on might cause data corruption.
FAQ
Here we answered the frequently-asked questions about the VQ products.
Please read the following topics before you contact us.
※For the FAQs about each product, please go to Lineup>The name of the product>FAQ.。
- Q.Thu sun appeared as the black spot on the picture. Is this a malfunction?
- Q.There is something wrong with the thumbnail on the display when I load images into the computer. Is this a malfunction?
- Q. My camera doesn’t work with the “C1” sign on the display. Why?
- Q. Why does the battery run out so fast?
- Q. The pattern-like noise appeared on the picture. Why?
- Q. Why camera cover is too tight to slide back and forth? (VQ1015 R2, ENTRY, Classic)
Q. The sun appeared as the black spot on the picture. Is this a malfunction?
A. No, it is normal.
This happens when a camera with the SMOS sensor is pointed at a scene with a very bright light like the sun. To avoid this “black spot,” try not to point the camera sunward when you take pictures. Some users erase the spot on the pictures with an image-editing software.
Q.There is something wrong with the thumbnail on the display when I load images into the computer. Is this a malfunction?
Ａ．“Thumbs.db,”the thumbnail cache file, might be broken.
Ways of coping:
1. Open the image file, click on “Tool”>“Folder Options”> “View,” and check “Show hidden files and folders.”
2. Uncheck “Hide protected operating system files (Recommended)” and click “OK.”
3. Reopen the image folder and delete “Thumbs.db.”
Now the thumbnail will be back to normal.
Q. My camera doesn’t work with the “C1” sign on the display. Why?
A. “C1” appears when there is a problem with the SD card not with the camera.
First, please try another SD card and see if it works.
Possible reasons:
1.The camera does not recognize some SD cards, and shows the sign. (Kingstone Micro SD cards are often reported this case.)
2.When the data on the SD card is damaged, the camera recognizes it as an abnormal external memory.
3.The write-protection of the SD card is locked in the camera.
In the case of 1. or 2., try another SD card and see if it works. If this does not work, format the card with a format software on the computer before you use.
Please note that, when you use a free format software, we cannot compensate for the data.
In the case of 3., unlock the write-protection.
If these do not help, please contact us. It might be an incipient failure.
Q. Why does the battery run out so fast?
A. Even the power is off, the camera requires constant power because of its simple structure. This causes battery drain. Please take battery off when you don't use camera.
If the battery power becomes low, the camera will beep and turn itself down automatically. At this point, you cannot turn it on by pressing the Mode button.
Remove the battery and reinsert the battery. The camera recognizes the low power and allows you to take a few photos.
Q. The pattern-like noise appeared on the picture. Why?
A. This is not an incipient failure: This occurs when the battery is low.
When the battery is discharged, low, or is a magnesium battery, some stripe patterns might appear in photos.
This does not happen with all products: under the condition, some cameras show this noise and some don’t. This is one of the natures of toy cameras.
To reduce image noise happening frequency, please change the battery or set the low resolution mode.
Q. Why camera cover is too tight to slide back and forth? (VQ1015 R2, ENTRY, Classic)
A. To prevent from losing it. (The tightness varies among the products)
First, grab the end part of the keychain and hold the body with fingers. (Place your thumb on the dots and index finger on the SD card slot，the other hand press frame finder and hold camera cover .)
Then, slide the camera off, pulling the keychain.
Repeat this several times. It will smooth to slide the camera cover back and forth.
VISTAQUEST JAPAN